NZD

Return & Refund Policy

Returns Policy

Returns is a plan given by individual dealers legitimately under this strategy regarding which the choice of trade, substitution and additionally discount is offered by the particular venders to you. All items recorded under a specific classification might not have similar brings strategy back. For all items, the profits/substitution strategy gave on the item page will beat the overall brings strategy back. Do allude the individual thing’s pertinent return/substitution strategy on the item page for any special cases to this profits strategy and the table underneath

If there should be an occurrence of profits where you might want item(s) to be gotten from an alternate location, the location must be switched if get administration is accessible at the new location
During get, your item will be checked for the accompanying conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories , freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a product, .

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product’s original packaging/ box should be undamaged.

The field leader will won’t acknowledge the arrival if any of the above conditions are not met.
For any items for which a discount is to be given, the discount will be prepared once the returned item has been gotten by the vender.
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery For products where installation is provided by Sterling Engineering Limited’s service partners, do not open the product packaging by yourself. Sterling Engineering Limited authorised personnel shall help in unboxing and installation of the product. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.